Terms & Conditions – Batur Volcano Tour

1. General Information

These Terms & Conditions govern all bookings made with Batur Volcano Tour (“we”, “us”, “our”).
By completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Booking Confirmation

  • A booking is considered confirmed only after a deposit (DP) or full payment has been successfully received.

  • Confirmation details will be sent via:

    • Email and/or

    • WhatsApp

3. Pricing & Payment

  • All prices are listed in US Dollar (US$).

  • Prices may change at any time without prior notice, but confirmed bookings will not be affected.

  • Payment options may include:

    • Deposit payment (DP)

    • Full payment

  • Any remaining balance must be paid before or on the day of the activity.

4. No Refund Policy

  • All payments are final and non-refundable.

  • No refunds will be issued under any circumstances, including but not limited to:

    • Customer cancellation

    • Late arrival

    • No-show

    • Personal reasons

5. Rescheduling Policy

  • Customers may request rescheduling:

    • At least 24 hours before the activity

    • Subject to availability

  • Only one reschedule request is allowed.

  • Rescheduling is not permitted for:

    • No-shows

    • Last-minute requests

6. No-Show Policy

  • Failure to attend the activity without prior notice will be considered a no-show.

  • No rescheduling or compensation will be provided.

7. Pickup & Customer Responsibility

  • Pickup service is not included unless explicitly stated.

  • Customers must provide accurate:

    • Pickup location

    • Contact details (WhatsApp recommended)

  • Incorrect information may result in missed service without compensation.

8. Health & Safety

  • Participants must be in good physical condition.

  • Certain activities may not be suitable for:

    • Pregnant women

    • Individuals with heart conditions

    • Serious medical conditions

  • Participation is at your own risk.

9. Weather & Force Majeure

  • Activities may be affected by:

    • Weather conditions

    • Natural disasters

    • Government regulations

  • In such cases, we may:

    • Offer rescheduling, or

    • Provide alternative arrangements

  • No refunds will be provided.

10. Liability Disclaimer

We are not responsible for:

  • Personal injury

  • Loss or damage of personal belongings

  • Delays caused by external factors (traffic, weather, etc.)

All activities are undertaken at the customer’s own risk.

11. Changes to Itinerary

We reserve the right to:

  • Modify itineraries

  • Adjust schedules

  • Change activity details

Due to operational, safety, or environmental reasons.

12. Conduct

Customers must:

  • Follow instructions from guides

  • Respect local laws and culture

We reserve the right to refuse service without refund if a customer:

  • Behaves inappropriately

  • Endangers others

  • Violates regulations

13. Communication

All communication is conducted via:

  • WhatsApp

  • Email

Customers are responsible for ensuring their contact details are active and correct.

14. Anti-Chargeback Policy

By completing a booking, you agree that:

  • All transactions are final and cannot be disputed or reversed through banks, credit card providers, or payment gateways.

  • Any issues must be resolved directly with Batur Volcano Tour.

We reserve the right to submit the following as evidence in any dispute:

  • Booking details

  • Payment records

  • WhatsApp communication

  • System logs (including Terms acceptance, timestamp, and IP address)

15. Third-Party Services

Some activities may involve third-party providers (e.g., ATV, rafting).
We are not responsible for the actions, negligence, or service quality of third-party operators.

16. Privacy Policy

  • Customer data is used only for booking and operational purposes.

  • We do not sell or misuse personal data.

  • Data may be shared with operational partners when necessary.

17. Governing Law

These Terms & Conditions are governed by the laws of Indonesia.

18. Final Agreement

By completing your booking, you confirm that:

  • You fully understand and accept these Terms & Conditions

  • You agree to the No Refund Policy

  • You accept the Rescheduling Policy

  • You agree to the Anti-Chargeback Policy