Refund Policy – Batur Volcano Tour
Last Updated: October 2026
Batur Volcano Tour provides free cancellation for tour bookings made at least 24 hours before the scheduled activity start time.
Cancellation
Customers who wish to cancel their booking must submit their cancellation request at least 24 hours before the scheduled activity starts.
Cancellations made less than 24 hours before the activity starts may not be eligible for a refund.
No-Show and Late Arrival
Late arrival or failure to arrive at the agreed pickup location or meeting point may be considered a same-day cancellation.
Bookings considered a no-show or same-day cancellation may not be eligible for a refund.
Rescheduling
Customers may request to reschedule their booking at least 24 hours before the activity starts.
Free rescheduling is subject to availability and may also depend on weather conditions, activity schedules, route conditions, and operational requirements.
Weather and Operational Conditions
Weather conditions, route conditions, safety considerations, local regulations, or operational requirements may affect the scheduled activity.
If an activity needs to be changed or rescheduled because of such conditions, Batur Volcano Tour will communicate with the customer and provide the available arrangements according to the circumstances of the booking.
Refund Processing
When a refund is approved, it will be processed through the applicable payment method used for the booking.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment provider.
Refund Requests
For cancellation or refund requests, customers should contact Batur Volcano Tour through the official customer support channel and provide their booking details, including:
- Booking number
- Customer name
- Tour/package
- Scheduled activity date
- Reason for cancellation or refund request
All cancellation and refund requests are handled according to the applicable Terms & Conditions of Batur Volcano Tour.