Privacy Policy for Batur Volcano Tour
Effective Date: April 13, 2026
Welcome to Batur Volcano Tour. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, contact us, or use our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Batur Volcano Tour is a tour service provider offering travel experiences and activities in Bali, including but not limited to Mount Batur trekking, jeep tours, Ubud tours, rafting, ATV, and related tourism services.
If you have any questions about this Privacy Policy, you may contact us through the contact details provided on our website.
2. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
When you use our website, contact us, or make a booking, we may collect:
- Full name
- Email address
- Phone number
- WhatsApp number
- Hotel name or pickup address
- Travel date
- Number of participants
- Selected package or tour options
- Special requests or notes
- Payment-related information submitted through checkout or booking forms
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Cookies and similar tracking technologies
c. Reviews and User Content
If you submit a review, testimonial, or other content on our website, we may collect and display:
- Your name or display name
- Review content
- Rating
- Submitted images, if applicable
3. How We Use Your Information
We use your information for the following purposes:
- To process and manage bookings
- To confirm reservations and send booking details
- To communicate with you by email, phone, or WhatsApp
- To arrange pickup and operational tour services
- To process payments
- To respond to inquiries and customer support requests
- To improve our website, services, and user experience
- To send important service updates
- To prevent fraud, abuse, or unauthorized activity
- To comply with legal obligations
4. Payments
Payments made through our website may be processed by third-party payment providers. We do not store full sensitive payment card details on our servers unless expressly stated otherwise through a secure payment system.
Please review the privacy policies of the payment providers used on our website, as their handling of your data may be subject to their own terms and conditions.
5. Communication Through WhatsApp, Email, and Other Channels
By submitting your contact details, you agree that we may contact you regarding:
- Booking confirmation
- Tour reminders
- Pickup coordination
- Customer support
- Important service-related updates
We will not send unnecessary marketing spam. Where required, you may opt out of promotional communications.
6. Google Calendar and Third-Party Integrations
To manage bookings and operational scheduling, we may use third-party tools and integrations, including calendar, email, messaging, analytics, or form systems. Information submitted through our website may be shared with such tools only to the extent necessary to provide our services efficiently.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve site performance
- Analyze visitor behavior
- Support security and fraud prevention
- Improve marketing and advertising effectiveness
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
8. Sharing of Information
We do not sell your personal data. We may share your information only in the following situations:
- With tour operators, drivers, guides, or operational partners to fulfill your booking
- With payment providers to process transactions
- With service providers who help us operate our website and services
- When required by law, regulation, legal process, or government request
- To protect our rights, users, business, or website security
9. Data Retention
We keep personal data only for as long as necessary to:
- Provide the requested services
- Maintain business and booking records
- Resolve disputes
- Enforce agreements
- Comply with legal, tax, or regulatory requirements
When your data is no longer needed, we will delete it or securely store it in accordance with applicable law.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies separately.
12. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain processing activities
- Request restriction of processing
- Withdraw consent where processing is based on consent
To make such a request, please contact us using the information on our website.
13. Children’s Privacy
Our website and services are not intended for children without parental or guardian supervision. We do not knowingly collect personal information from children in violation of applicable law.
14. International Users
If you access our website from outside Indonesia, please note that your information may be processed and stored in Indonesia or other countries where our service providers operate.
By using our website, you consent to such transfer, storage, and processing of your information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with the revised effective date.
We encourage you to review this page periodically.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us through the contact information available on our website:
Batur Volcano Tour
Website: baturvolcanotour.com
email: info@baturvolcanotour.com
Phone number: +6281916298277
Whatsapp number: +6281916298277